I feel like I can really use what I learned in my everyday interactions with others. ★★★★ “This was an excellent course on active listening skills! I loved the real-life examples and the practice exercises.
Active listening skills course professional#
I will definitely be using the tips I learned in my personal and professional life.” – Jimmy, Canada I had no idea how much goes into truly listening to someone else.
★★★★★ “I found this course to be very insightful. The course was well organized and easy to follow.” – Sandra, United States
Active listening skills course how to#
I also learned about some of the barriers to active listening and how to overcome them. I learned a lot about active listening and how important it is in communication. Practicing active listening will help you to improve your communication skills and build better relationships with others. If you’re not sure what the person means, ask them to explain further. For example, “Can you tell me more about…” or “What do you mean by…” For example, “So what you’re saying is…” or “If I’ve understood correctly, you feel…” – Repeat back what you have heard to ensure you understand correctly. Let the person finish what they are saying before responding. – Don’t interrupt or offer your own opinion too soon. This includes their body language and tone of voice. – Pay attention to both what the person is saying and how they are saying it. It involves paying attention to what the other person is saying, taking time to understand their point of view, and responding in a way that shows you have heard and considered what they have said. Verbal cues: Words or sounds that we use to communicate with others.įeedback: A response to someone that indicates whether or not we have understood what they have said.īarrier: Something that prevents effective communication.Īctive listening is a key communication skill. Overcoming Barriers to Active ListeningĪctive listening: A way of listening and responding to others that involves being fully present, taking in what is being said, and providing feedback to the speaker.īody language: Nonverbal communication that includes our posture, facial expressions, and gestures. Overcome common barriers to active listeningĤ.Provide feedback to the speaker to demonstrate understanding.Show that you are listening through your body language and verbal cues.Understand the basics of active listening.Upon completion of this course, you will be able to: This course will also cover the barriers to active listening and ways to overcome them. Studies have shown that, whereas speaking raises blood pressure, attentive listening can. You will learn how to pay attention, show that you are listening, and provide feedback. Good listening skills also have benefits in our personal lives, including: A greater number of friends and social networks, improved self-esteem and confidence, higher grades at school and in academic work, and even better health and general well-being. This 1-day workshop will help participants build and improve their listening, processing, and comprehension skills.In this course, you will learn the basics of active listening. It is not only the responsibility of the sender to encode the message, but also the responsibility of the receiver to decode the message effectively.
Course OverviewĪctive listening is at the core of healthy relationships, both personal and professional.īody language, tone, and words all play a significant role in communication, but without the component of listening, even the well-intentioned communicator may not succeed. All Federal civilian and military employees and contractors are eligible to attend.
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